Linfox Armaguard Group is the largest independent ATM service provider in Australasia, providing services to thousands of payment devices. Our experienced team provides our customers with fast and effective service throughout Australia.
Our expertise in the maintenance of self-service devices goes back to 1998 when Integrated Technology Services (ITS) was launched as a research and development business focusing on the repair of banking equipment.
ITS was quickly recognised as the industry-leading service and repair facility for the field maintenance of self-service devices for banking, retail and electronics customers.
ITS was acquired by Linfox Armaguard Group in 2004.
Today, we provide high-quality, tailored end-to-end technology solutions for all major manufacturers, makes and models, including comprehensive ATM maintenance and refurbishment for major banks, right through to PC repairs and customisation for growing companies.
We work closely with our customers to deliver high quality hardware, software, project management, health monitoring and maintenance for ATMs and self-service devices.
Our repair and diagnostic centre is a secure facility, equipped to handle work from the simplest repair job, through to the complete disassembly and refurbishment of a wide range of ATM and self-service machines.
It’s here that our skilled technical team investigates and repairs complex electro-mechanical modules, printed circuit boards and componentry.
Our connections with suppliers, and in-house logistics and parts inventory mean that we can often source parts and maintain devices long after original manufacturers stop supplying them.
As an independent service provider with partnerships with leading ATM suppliers, we source and supply parts to support the maintenance of almost any make and model of ATM. Linfox Armaguard Group is a certified service agent for Diebold Nixdorf in Australia.
We think proactively to ensure your ATMs and self-devices keep working to their optimum performance. Any parts and modules we replace are returned to our repair and diagnostic centre for full investigation to ensure they are fit to be returned to service.
As part of this process, we analyse the results for potential future faults and provide direct feedback to manufacturers, working closely with manufacturers to develop replacement or enhanced parts.
Our dedicated testing environment for all ATM technology allows us to provide our customers with the best possible service.
This means we can address any issues that may arise before software and hardware is deployed to reduce the chance of costly downtime for your systems.
We pride ourselves on our in-house Professional Services expertise. It is these services that underpin and add value to our single provider, multiple services business model.
Our Professional Services capabilities and resources cover a wide range of support services including:
Our consulting and professional services are available in retail and banking environments in the following areas:
Our call management centre is the first point of contact for all customer service and support to ensure issues are resolved fast.
Based locally, our customer service team operates from 5am until midnight, every day of the week. Log service requests by email or via Armaguard Online.