At Armaguard, we welcome the opportunity to recognise individuals or teams who make a positive difference to our customers and the experiences we share. We also like to understand the areas we can improve on.
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Give us a call to speak directly with a Customer Service Representative: 1300 785 258
At Armaguard we strive to provide the best possible service experience for all our customers. We understand that there may be times when customers are dissatisfied with our service, and we take these concerns seriously.
Below, we have outlined the steps you can take to let us know about your concerns or complaints and how we'll address them.
Armaguard is committed to ensuring that all customer complaints are managed in a responsive, efficient, effective, and fair manner. Complainants will be treated with respect and will be dealt with at a professional level throughout the complaint management process.
We'll acknowledge your complaint and provide a reference number to make it easier for you to get back in touch with us.
We'll try to resolve your complaint as quickly as we can or we will provide you with a path forward within 5 business days.
If we can't resolve your complaint, we'll explain how we reached our decision and tell you what steps you can take next.
To view the Armaguard Complaints Handling Policy, click here.